Privacy Policy

Welcome to the Nube Creation Limited privacy notice. At Nube.com.hk, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by www.nube.com.hk and how it is used.

Use of this site is conditional upon acceptance of these terms. You should check back on this policy frequently, since it is subject to change and your continued use of the site is conditional upon your acceptance of any modifications hereto.

Nube Creation Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Nube Creation Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletters, take part in a competition or provide a review.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.

Contact Data includes delivery address, email address and telephone numbers.

Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access this website.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

How is your personal data collected

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your identity or contact by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • interact with us on social media;
  • enter a competition, promotion or survey; or
  • give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below.

Technical Data from analytics providers such as Google based outside the Hong Kong, from advertising networks or from search information providers.

How we use your personal date

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

You have the right to withdraw consent to marketing at any time by contacting us at customer service or unsubscribing from our email list by following the link at the bottom of all marketing emails you receive.

Keeping your information

We’ll hold on to your information for as long as you continue to be an Nube customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.  
 
If you no longer wish to be a customer you can contact our Customer Care team and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.
 
If you want to exercise your rights, have a complaint, or just have questions, please contact us via “Contact Us” page.
 
Changes to this Privacy Policy

We may change this Privacy Policy from time to time, and if we do we’ll post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised Privacy Policy. If the changes are significant, we may provide more prominent notice or get your consent as required by law.

Contacting Us

If you have any requests concerning your personal information or other inquiries regarding this Privacy Policy, please contact us via “Contact Us” page.